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Hospice West Auckland is a registered charitable trust that provides palliative care and specialist palliative care for people at the end of their lives.

COVID-19: Important Update

During the COVID-19 Level 4 Alert period, Hospice West Auckland will continue to provide all essential services to the community.
We have implemented our pandemic plan and procedures are in place to protect the health of our patients, families, staff and volunteers. The way we deliver our services may change, but our commitment to providing dignified and compassionate care has not changed. 

Please refer to the sections below on how we will be providing services to our patients and their families during the Level 4 Alert period.
Patients and carers can contact HWA on 0800 834 9755 for additional information and support twenty-four hours a day, seven days a week. 
Hospice House at 52 Beach Road will be closed throughout the Level 4 Alert period with all staff working from home.

Health Care Services
Specialist doctors, nurses and other health professionals who work alongside your General Practitioner (GP) will continue to make contact and visit patients in the community. Based on guidance from the Ministry of Health, we will be using phone consultations where it is possible. Staff who will be visiting patients in the community will be phoning before visiting and taking special precautions to protect you during any home visit. 

No regularly scheduled health or social care visits will occur at Hospice House during this period.

The Kowhai Suite day care facility will be closed during the Level 4 period.

Social work services including advance care planning and advice about health services and benefits will occur via telephone.

Social Care Services
All Social Care services provided at Hospice House will be discontinued during the Level 4 period.

Services available by phone or online during the lockdown are:

• Individual Counselling
• Limited Music Therapy
• Spiritual Care
• Guided relaxation
• Patient and Carer forums – for information and support. Please contact 09 834 9750 Ext 767 if you would like to join one of these forums.

After Hours Phone Advice
There is no change in our After Hours Phone Advice service. Patients, family members, carers and health professionals can contact an experienced palliative nurse specialist for advice over the phone 24 hours a day, seven days a week on 0800 834 9755.
For non-urgent concerns, please call between 8 am and 4.30 pm.

Information for Health Care professionals
Medical professionals may continue to refer patients to Hospice West Auckland by using the online referral form available at:
Hospices of the Waitemata Region Referral
The Doctor Advice Line will continue to be available on 09 834 9757.

Hospice Op Shops
All Hospice Op Shops will be closed throughout the Level 4 period. We will not be taking any donations of goods during this time. 
Your ongoing financial donations are very critical during this time. Please click here for information on how to make a one-time or recurring donation. 

NOTE: This information is likely to change during the coming weeks and will be updated as necessary. 

The information replaces any other information on this website relating to opening hours and provision of services. 
For the latest information on COVID-19 please click here
 

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