Welcome | Haere mai
Hospice West Auckland is a registered charitable trust that provides specialist palliative care for people at the end of their lives.
Our unique blend of holistic care extends to patients, families, whānau and carers. We offer our services in your own home or at Hospice House, located at 52 Beach Road, Te Atatu Peninsula.
We are here to help you with your physical, emotional, spiritual, and practical needs. We care about quality of life, comfort and dignity at the end of life, and ongoing support for those who are grieving for their loved ones.
Our team will work alongside your General Practitioner (GP) and other health care services to provide you, or your loved one, with palliative care to assist you to live your life well.
The following services will be offered by our health and social care professionals, by appointment, at your residence, onsite at Hospice House, or virtually by phone or online consultation as appropriate.
- Medical and Nursing Services
- Physiotherapy and Lymphoedema Services
- Medication Education and Management
- Social Work Services
- Counselling and Bereavement Support
- Music and Arts Therapy
- Spiritual Advice
- Patient and Family Groups
COVID-19: Important Update
During the COVID-19 Level 3 Alert period, Hospice West Auckland will continue to provide all essential services to the community.
Our pandemic plan and procedures are in place to protect the health of our patients, families, staff and volunteers. The way we deliver our services may change, but our commitment to providing dignified and compassionate care has not changed.
Please refer to the sections below on how we will be providing services to our patients and their families during the Level 3 Alert period.
Patients and carers can contact HWA on 09 834 9755 for additional information and support during normal office hours.
Hospice House at 52 Beach Road will be closed throughout the Level 3 Alert period with staff working from home.
Health Care Services
Specialist doctors, nurses and other health professionals who work alongside your General Practitioner (GP) will continue to make contact and visit patients in the community as required. Staff who will be visiting patients in the community will be phoning before visiting and taking special precautions to protect you during any home visit.
No regular scheduled health or social care visits will occur at Hospice House.
Our nurse on call service for urgent situations from 8am to 4.30pm on weekends and public holidays will continue unchanged.
Social work services including advance care planning and advice about health services and benefits will occur via telephone.
Social Care Services
All Social Care services provided at Hospice House will be discontinued during the Level 3 period. Some services will continue to be provided virtually.
After Hours Phone Advice
There is no change in our After Hours Phone Advice service. Patients, family members, carers and health professionals can contact an experienced palliative nurse specialist for advice over the phone 24 hours a day, seven days a week on 0800 834 9755.
For non-urgent concerns, please call between 8am and 4.30pm.
Information for Health Care professionals
Medical professionals may continue to refer patients to Hospice West Auckland by using the online referral form available here.
The Doctor Advice Line will continue to be available on 09 834 9757.
Hospice Op Shops
All Hospice Op Shops will be closed throughout the Level 3 period. We will not be taking any donations of goods during this time.
Your ongoing financial donations are very critical during this time. Please visit our donations page for information on how to make a one-time or recurring donation.
The information replaces any other information on this website relating to opening hours and provision of services.
For the latest information on COVID-19, please visit www.COVID19.govt.nz
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