Welcome | Haere mai

Hospice West Auckland is a registered charitable trust that provides specialist palliative care for people at the end of their lives.

Our unique blend of holistic care extends to patients, families, whānau and carers. We offer our services in your own home or at Hospice House, located at 52 Beach Road, Te Atatu Peninsula.

We are here to help you with your physical, emotional, spiritual, and practical needs. We care about quality of life, comfort and dignity at the end of life, and ongoing support for those who are grieving for their loved ones.

Hospice Services

Our team will work alongside your General Practitioner (GP) and other health care services to provide you, or your loved one, with palliative care to assist you to live your life well.

The following services will be offered by our health and social care professionals, by appointment, at your residence, onsite at Hospice House, or virtually by phone or online consultation as appropriate. 

  • Medical and Nursing Services
  • Physiotherapy and Lymphoedema Services
  • Medication Education and Management
  • Social Work Services
  • Counselling and Bereavement Support
  • Music and Arts Therapy
  • Spiritual Advice
  • Patient and Family Groups
  • Volunteering Services

Covid Update:

Hospice West Auckland will continue to provide palliative care services for patients, and support for their carers, and whānau, during the Covid-19 pandemic. Services will be offered in person, by phone, or virtually via zoom, as per current health service practices. We want to make sure we keep everyone as safe as possible so here are some things you need to know:

Our Phone Advisory Service (08008349755) operates 24 hours a day for you to access clinical advice
Our services are available for all palliative patients regardless of their vaccination status
All our health staff are Covid-19 vaccinated in line with the Government’s vaccination mandate.

Services at Orange Level 

With Omicron present in the community, the clinical team will work with patients, and their support people, to determine the most appropriate type of contact and care based on your palliative care needs, risk of exposure to Covid-19, and other health services involved in your care.

Based on your needs our staff will:

  • See you in person at your home, place of residence or Hospice House. On occasion, staff may communicate with other hospice staff by phone or video when they are with you, minimising the number of people you are exposed to but ensuring you get the care and support you need.
  • See you by video using zoom of another video option
  • Contact you by phone or text.

The available services include medical, nursing and physio services, social work, counselling, arts and music therapies, and aromatherapy. Close contact services like massage, mirimiri and group sessions are available for some patients. Please check with hospice staff to see if you can access these.

We encourage you to think about what you might need if you or someone in your household becomes Covid-19 positive and you need to go into isolation, for example making sure you have the prescribed medications you need and that someone is checking on your welfare.

For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or contact your General Practice

Please do not hesitate to get in touch with us if you have any questions or concerns about your palliative care

Clinical Phone Advisory Line:  Ph 08008349755

Programmes and bookings at Hospice House:  Ph 09 834 9758

What to expect

Before visiting your home we will call you to:

  • Ask you if you or a person living in your home is Covid-19 positive. Please do let us know if anyone in your household has covid or is a contact; we will still visit but the information allows us to plan and take all necessary precautions.
  • Check if you have surgical masks for you and your support people to wear during the visit. We can supply these if you do not have them.
  • We may ask if you have Wi-Fi, electronic devices (computer/laptop with camera) or cell phone with data so we can connect with other members of our team or your support people during the visit.

When we visit:

  • We need to meet with you in a well-ventilated room. We ask that you please minimise the number of other people in the room to allow for social distancing of 1.5 metre.
  • All people present will need to wear a surgical mask, unless exempt. Our clinical team will work with patients that cannot wear masks because of their health.
  • We will be wearing personal protective equipment (PPE) and will practice safe hygiene.
  • We will keep the time spent within 1.5 metres of you as short as possible. We may spend part of the planned visit talking with you and your support people outside in a suitable open well-ventilated space or by phone or video messaging/zoom. This will be discussed with you at the time to ensure confidential matters can be discussed privately and your health information is only known to the people you want to have this.
  • We will ask you or your support people to log our visit in the NZ Covid tracker App, my diary or your health care communication book. This will assist with tracking should it be needed.

Before you visit Hospice House, we will contact you and:

  • Ask you if you or a person living in your home is Covid-19 positive. Please do let us know if anyone in your household has covid or is a contact; we will still visit but the information allows us to plan and take all necessary precautions.
  • Check if you have surgical masks for you and your support people to wear during the visit. We can supply these if you do not have them
  • Confirm your appointment time and the process for booking in when you arrive.

When you arrive:

  • You will need to wear a surgical mask unless exempt.
  • Please ring the provided number to inform staff that you are in the car park.
  • On entering Hospice House, a staff member will assist you to log into our Covid record.
  • You will need to show your vaccination certificate or exemption (especially the people supporting you).
  • You will be shown to the room for your appointment, using an exterior door to access the room.

During your visit Hospice West Auckland staff will:

  • Be wearing personal protective equipment (PPE) and practice safe hygiene.
  • Ventilate the room by having doors or windows open or using the air conditions and clean the surfaces between patients.
  • Maintain 1.5 metre social distancing when not needing to provide hands on assessments and care.
  • Escort you back to your vehicle.

Please Note: Hospice West Auckland regularly cleans our building and equipment.

Health Professionals

Hospice West Auckland will continue to provide holistic palliative care services during the Covid-19 pandemic.  Based on the patient’s need, assessments and consultations will be conducted

  • As essential home visits
  • Using video/virtual tools like zoom or messenger
  • By phone or text

Please note: Our services are available for all palliative patients regardless of their vaccination status

We are accepting referrals
All our health staff are Covid-19 vaccinated in line with the Governments vaccination mandate

Our Phone Advisory Service is available on 0800 834 9755.  This service provides 24-hour telephone advice and support from a palliative clinical nurse specialist, who can also access further support if required, including medical advice and an on-call nurse, to visit a patient between 8 am and 4.30 pm.

Doctors can also speak with a Senior Medical Officer for advice on the Doctor Direct Advice Line 09 834 9757 

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