Hospice West Auckland

Welcome | Haere mai

Hospice West Auckland is a registered charitable trust that provides palliative care and specialist palliative care for people at the end of their lives.
Our unique blend of holistic care extends to patients, families, whanau and carers. We offer our services in your own home or place of residence, the Kowhai Suite at Hospice House and our Living & Learning Centre.
Our assistance is practical, physical, emotional and spiritual. We care about quality of life, comfort and dignity at the end of life, and ongoing support for those who are grieving for their loved ones.

COVID-19 Update
Under Alert Level 1, Hospice West Auckland can resume providing its services to the community with some modifications to reflect the Level 1 requirements.
Our Pandemic Response plan is still in effect including extensive procedures to protect the health of our patients, families, staff and volunteers.
Patients and carers can contact HWA on 0800 834 9755 for additional information and support twenty-four hours a day, seven days a week. 

Health Care Services
Specialist doctors, nurses and other health professionals who work alongside your General Practitioner (GP) will continue to make contact and visit patients in the community or via video or telephone consultation. Services may also be provided at Hospice House if required. Your health care team will discuss with you, what approach is best. 
The Kowhai Suite day care facility continues to be closed. 
Social work services including advance care planning and advice about health services and benefits will occur primarily via telephone but will also be available by prior arrangement at Hospice House. 

Social Care Services
Social Care services will be provided by phone or video consult and in-person in the community or at Hospice House. Your care team will discuss with you, what approach is best. 

After Hours Phone Advice
Our After Hours Phone Advice service will continue to be available. Patients, family members, carers and health professionals can contact an experienced palliative nurse specialist for advice over the phone 24 hours a day, seven days a week on 0800 834 9755.
For non-urgent concerns, please call between 8 am and 4.30 pm.

Information for Health Care professionals
Medical professionals may continue to refer patients to Hospice West Auckland by using the online referral form available at:
Hospices of the Waitemata Region Referral
The Doctor Advice Line will continue to be available on 09 834 9757.

Hospice Op Shops
All Hospice Op Shops will be open normal hours in Level 1. 
Donations are being accepted at all locations and our collection service for furniture and large household goods is available.