Hospice West Auckland

Welcome | Haere mai

Hospice West Auckland is a registered charitable trust that provides palliative care and specialist palliative care for people at the end of their lives.
Our unique blend of holistic care extends to patients, families, whanau and carers. We offer our services in your own home or place of residence, the Kowhai Suite at Hospice House and our Living & Learning Centre.
Our assistance is practical, physical, emotional and spiritual. We care about quality of life, comfort and dignity at the end of life, and ongoing support for those who are grieving for their loved ones.

COVID-19: Important Update

During Alert Level 2, Hospice West Auckland will continue to provide all essential services to the community and be able to reintroduce services that had been discontinued during Levels 3 and 4.

The way we deliver our services may change, but our commitment to providing dignified and compassionate care has not changed. 

Please refer to the sections below on how we will be providing services to our patients and their families during the Level 2 Alert period. As part of our Pandemic Response Plan, extensive procedures are in place to protect the health of our patients, families, staff, customers and volunteers. In alignment with Ministry of Health guidelines, we are requesting that masks be worn at Hospice West Auckland facilities and shops when physical distancing is not possible.

Patients and carers can contact HWA on 0800 834 9755 for additional information and support twenty-four hours a day, seven days a week. 

Health Care Services

Specialist doctors, nurses and other health professionals who work alongside your General Practitioner (GP) will continue to make contact and visit patients in the community. Based on guidance from the Ministry of Health, we will be using phone consultations where it is possible. Staff who will be visiting patients in the community will be phoning before visiting and taking special precautions to protect our patients and their carers during any home visit. 

Limited services will be provided at Hospice House. Our doctors and nurses will inform our patients and families of what services are available for them.

Social work services including advance care planning and advice about health services and benefits will occur primarily via telephone.

Social Care Services

All Social Care services provided are available at Hospice House during the Level 2 period.

Services available via visit, phone or online are:

• Individual Counselling
• Music Therapy
• Spiritual Care
• Guided relaxation
• Patient and Carer forums – for information and support. Please contact 09 834 9750 Ext 767 if you would like to join one of these forums.

After Hours Phone Advice

There is no change in our After Hours Phone Advice service. Patients, family members, carers and health professionals can contact an experienced palliative nurse specialist for advice over the phone 24 hours a day, seven days a week on 0800 834 9755.
For non-urgent concerns, please call between 8 am and 4.30 pm.

Information for Health Care professionals

Medical professionals may continue to refer patients to Hospice West Auckland by using the online referral form available at:

Hospices of the Waitemata Region Referral

The Doctor Advice Line will continue to be available on 09 834 9757.

Hospice Op Shops

All Hospice Op Shops will be open normal hours in Level 2. We follow all Ministry of Health guidelines to ensure that your shopping experience will be safe.

We are accepting donations. Please call 0508 4 467742 if you wish to book a time for our driver to pick up your donations.

The information replaces any other information on this website relating to opening hours and provision of services.

For the latest information on COVID-19 please check go www.COVID19.govt.nz