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Welcome to the Kowhai Suite
The Kowhai suite is a short stay Specialist Palliative Care unit, providing round the clock care 7 days a week. The unit (Kowhai Suite) contains four specialist palliative care beds. Care in the Kowhai Suite is provided at no cost to patients and families. Patients are admitted for a variety of reasons which are specific to their needs and include the active management of complex symptoms such as pain. Care at the end of life will also be provided if required.
We care about quality of life, dignity and comfort at the end of life. Our approach to care is to provide holistic care specific to each individual patient through physical, emotional, psychological and spiritual support.
Care is provided by a highly skilled multi-disciplinary team including:
- Specialist Palliative Care Nurses
- Palliative Medicine Specialist Doctors
- Counsellors, Therapists, Social Workers and the Spiritual Care Coordinator
- Integrative therapists offer massage and aromatherapy
- Volunteer support services
Nursing care includes a focus on impeccable assessment, continuity of care and holistic support. Each patient is assigned one primary nurse. You can expect to see the nurse quite often when complex symptoms are being managed; however, the nurse will work with each patient to personalise care to their individual needs. Quality of time is given to each patient, as the number of patients each nurse cares for is limited.
Our medical team comprises of Palliative Medicine Specialists and Medical Officers. A doctor will review patients in the Kowhai suite on a daily basis including weekends and will provide 24 hour care and guidance. Trainee doctors and nurses may also join the multidisciplinary team from time to time.
We have a range of facilities available for patients and their families including:
- Family spaces and lounges
- Gardens and outdoor areas for quiet moments and reflective time
- Sacred Space
Meals for Patients
Our team aim to cater for individual needs. The Kowhai Suite team will take a brief outline of allergies, what you currently eat and what foods you like and dislike. Please do not hesitate to let us know if you desire something to eat or drink in between meal times.
Food and drink - visitors
Kowhai Suite team can provide you with tea, coffee and water. We encourage visitors to take regular breaks for their own wellbeing and to enable patients to rest. We suggest that during a break, you consider getting food and drinks. We can provide you with a list of places within a short distance where you can purchase refreshments.
We request family/whanau/friends to take patients’ personal washing home with them as we do not have facilities available to manage laundry.
General Patient and Family Questions
Reception Hours are Monday to Friday, 8.30am-5.00pm. Between these hours kindly report to the Receptionist and wait to be directed to the patient’s room by one of the staff. There will be times when patients cannot receive visitors and you will be informed of this on arrival.
We limit visitors to four at a time in a patient’s room and a total of six visitors at any time for each patient.
Please respect the guidance of the Kowhai Suite team with regards to visiting times. We aim to not place restrictions on visiting hours but do kindly ask that you respect other patients’ privacy and need for rest.
We acknowledge that family members require rest and therefore encourage you not to stay overnight unless there is a need, or desire to do so. Kowhai Suite staff will discuss arrangements with you individually on occasions where you may need to stay overnight
We ask you to respect patient wishes and the requirements of our team to provide care.
All Hospice West Auckland facilities are strictly non-smoking premises. This means there is no smoking in Hospice House, Kowhai Suite or within the surrounding grounds.
There are visitor toilets located down the hall just past the main reception for visitor use. Please ask any team member if you need directions.
Parking is available along Beach Road. We request consideration for our neighbours and ask that you do not block residents’ driveways. Disability parking is available on site.
Patients and their families are asked to please speak with a team member before using mobile phones in the Kowhai Suite. Kindly respect others when using mobile phones in public areas.
Children in the Unit
Children are very welcome in the Kowhai Suite.
We have a selection of games, books and toys available for children; these are located in the family lounge. We ask that consideration be given to other patients and visitors and children are supervised at all times by a responsible adult.
Visitors are asked to become familiar with the information on fire safety which is located on the wall in each room.
In the event of a fire alarm sounding, all guests must follow the directions of the fire warden and/or nurses.
Visitor, Patient and Staff Responsibilities include:
- Respecting the rights of one another
- Respecting Hospice property
- Co-operating with each other
Cadence Singers in the Kowhai Suite
Cadence Singers offer to song at times of life transition, particularly, but not only, the pathway of dying. Their quiet, unaccompanied songs are not religiously oriented, and so can be appropriate for everyone. This music is particularly suited to bedside and hospice settings, and is definitely not a “performance”.
Through gentle presence, words and melody their singing is an invitation to experience and embrace harmony and peace. A small group of 3 or 4 singers offer unison and harmonised songs for 15 to 20 minutes, in a hospice, hospital or home setting.
Cadence Singers have been singing for a few months at Hospice West Auckland, at some of the weekly remembrance services, and to patients in the Kowhai Suite.
There is no charge for this service and they say they feel privileged to be able to use their voices in this way.
Our Pastoral Care Coordinator puts himself in our patients shoes and enjoys the beautiful singing of the Cadence singers. To protect patient privacy, we've chosen not to use a patient at this time.